Begin typing your search above and press return to search. Press Esc to cancel.

Frequently Asked Questions

What are your hours? What does fondant taste like? How far is it from the earth to the sun? Most all the answers to these questions can be found here! If you still can’t find the answer to your question, just email me :)

Table of Contents

I. Prices

II. Delivery

III. Flavors & Tastings

IV. Ordering Information

V. Miscellaneous

I. Prices

How much do you charge for specialty, sculpted or novelty cakes?

Prices vary depending on size and complexity of the design. For specialty or novelty cakes, please contact
us for a price quote.

How much do you charge for wedding cakes?

For wedding cake prices, please see our Wedding Cake Section.

II. Delivery

Where do you deliver your cakes, cupcakes or toppers?

We do offer delivery services pending availability. We generally deliver to the Greater Portland, Oregon areas but may make acceptions to other areas in Oregon and Washington. In general, we will not make deliveries further than 2 hours from Portland Oregon. See our cake delivery map for some of the areas we’ve delivered cakes too. Please contact us for delivery charges.

Do you ship cakes or cupcakes?We regret that we CANNOT ship cakes or cupcakes. We CAN ship any of our custom toppers.

III. Flavors & Tastings

Your cakes are beautiful, but do they taste good too?

At Artisan Cake Company, we make all of our cakes, buttercream, fondant and decorations from scratch. That means we’re baking them when you order them — no frozen products here! We only use fresh ingredients, including real butter, milk, flour, sugar and eggs! The fondant we use is soft and has the consistency of a marshmallow (since it is made from marshmallows).

This means our cakes not only look beautiful, but they also taste delicious – see what our happy clients are saying!

How much are cake tastings, and what do they entail?

Our tastings are free and include a variety of cakes, fillings and frostings to sample. If you require special adjustments such as gluten free, please let me know. If you should need to reschedule, or cancel, we ask that you contact us no later than 24 hours in advance.

During the meeting, we will discuss the design of your cake, so please bring any pictures, invitations, etc, that may help us come up with something perfect for your event.  The tasting lasts 1 hour and we ask that you arrive on time to ensure that you are allotted your full hour.

What cake flavors & fillings do you have?

We have standard cake flavors, standard cake fillings & premium fillings.

I have my own cake flavor in mind, do you do custom cake flavors?

Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you! Our basic cake flavors are listed in our Cake Flavors Section

Do you make gluten-free cakes?

Yes, we offer gluten free cakes for any type of event including weddings. Here are some examples of gluten-free cakes we’ve created.

Do you make dairy-free cakes?

We do not offer dairy-free cakes at this time

Do you make eggless cakes?

We do offer egg-free cakes, but please keep in mind we are not an egg-free facility. We do our best to accommodate allergies by separating the order from others and sanitizing the equipment and tools used for the order.

Are the toppers on your cake edible?The toppers are made out of gumpaste or fondant and lollipop stickers or other supports. The topper portion is edible but firmer than the fondant on the outside of the cake. They usually have the consistency of a gumball, firm on the outside and soft and chewy in the middle.

IV. Ordering Information

How can I order a cakes, cupcakes or toppers?

We take orders either by phone,email, or through our online form.

Can I supply my own cake design ideas?

Yes absolutely! It’s important that we work together to incorporate your style and tastes into your order. We work individually with each client to ensure your cake, cupcakes or cookies are tailored for your event. For design inspiration, we encourage you to check out our cake, topper gallery or pinterest page.

How far in advance should I place my order?We’d like as much lead-time as possible…but if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 4 to 6 weeks notice on specialty cake orders. Cakes are always based off availability and summer months books up fast so plan ahead!

Do you have a retail store where I can walk in and purchase a cake on the spot?

No, we are by-appointment only shop which specializes in custom cakes, cupcakes and toppers. All our orders are made for clients and we do not carry cakes on hand.

Can I pick up my order at the store? Where are you located?

Yes! We own a by-appointment only specialty cake shop in Beaverton, OR. You may schedule a time to pick up your cake, toppers or a tasting appointment.  Click here for location information and directions.

Is a deposit required when placing an order?

A 50% non-refundable order is required for all orders. An order is not considered active until payment is received.

What methods of payment do you accept?

We accept, cash, checks or Credit Cards (Visa and Mastercard).

What is your refund/cancellation policy?

A deposit of 50% is due at time of order placement. Balance is due in full at time of delivery or pickup.

If an order is not picked up on the day of delivery or delivery is denied, the client is responsible for the remaining balance. Artisan Cake Company will make every attempt to contact the client in the event of a missed pickup date or denied delivery. If a cancellation is made less than 2 weeks prior, the balance is due in full. No changes can be made to invoices less than 2 weeks prior to delivery date. Please note  delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than 2 weeks prior to event.

View a copy of our cake contract here

In the event of cancellation:

  • All requests for cancellation must be made in writing.
  • If a cancellation is received, the aforementioned deposit will not refundable.
  • If a cancellation is received less than 2 weeks prior to the promised delivery date, the full aforementioned deposit and balance are due in full.

V. Miscellaneous

Do you make display cakes?

We can make display cakes perfect for bridal events, outdoor weddings or magazine shoots. Please contact us to learn more.

Can you make picture cakes/cupcakes or cookies?

Artisan Cake Company does have the capability of printing your pictures, corporate logos or images onto cakes, cupcakes and toppers. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company. Corporations have also used picture cakes & cupcakes for new brand launches, retirement dinners, and charity events, and company anniversaries. Please contact us for more information.

I am interested in taking a cake decorating course. Are you offering a class?

Yes, we offer private cake, cookie and cupcake decorating lessons for individuals and small groups. See our latest cake decorating schedule here or sign up here to request your own custom decorating course.