Here is an example of the cake contract you will be provided with in the event you need to order a cake. The contract covers all details such as delivery, deposits, refunds and placing an order. Please read the contract fully before signing.
Name of Venue: (if applicable)
Delivery Address: (please specify if you are picking up)
Delivery Time: (please specify time if you are picking up)
Date of Delivery or Pick-up:
How many guests are expected?:
Special Requests:Payment Options
Payments can be made by Paypal, cash or check.
Cash only accepted in person. Do not mail cash.
For paypal, please request an invoice.
For checks, mail to:
Artisan Cake Company
1086 SW Tobias Way
Beaverton, OR 97006
*A copy of your final contract will be sent to you via email. Please read the attached contract for specific policies. All these policies may not apply to you (cake stands, delivery).
By signing below, you agree to these policies.Signature: (type name here)
Date:For Office Use Only
Deposit Paid: Date:
Down Payment: Due Date: Tender:
Down payment: Due Date: Tender:
Client Contract – Deposit Required
Your order becomes reserved only when this cake contract is drawn up, signed & 50% (100% in the case the cake is booked less than one month in advance) booking retainer is received. The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. Cakes are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we’d be happy to make accommodating arrangements at no charge. Deposits are required at the sole discretion of Artisan Cake Company.
In addition to the deposit, a 50% down payment of the remaining balance is expected 2 months prior to the event date. If the cake being ordered is less than two months before the event, the down payment will be paid in ADDITION to the deposit (75%).
The final balance is due one month before the event date. If your cake is ordered less than 1 month before the event date, the total amount is due immediately and your order will not be placed until payment is received. The cake will not be made if final payment has not been received. We are happy to accept payments on the final contract price – however, all monies must be received 2 weeks prior to the event or your cakes will not be made and all payments made will be non-refundable after the two-week lock-outdate unless special arrangements have been made before hand.
Terms of the AgreementReturn Items
Please return any stands, plates, brooches or other decor to Artisan Cake Company no later than two weeks after your event. A valid credit card number or cash deposit is required for your rented items in case of lost or damaged items.
Changes to your cake order: size, description, flavors, etc. will be accepted until 2weeks prior to the event date. After that lockout date we cannot accept any changes.
Delivery and Set-up
Delivery and setup is required for all wedding cakes and for some multiple tiered special occasion cakes. Delivery is a minimum of $25 for cakes within a 25 mile radius of Artisan Cake Company. All other deliveries are $2 per mile one way. If you want to pick up your cake, please make arrangements beforehand to set up a time. Please arrive to pick up your cakes on time.
In the event of cancellation: Cakes cancelled prior to the 14 day lockout date can be refunded up to 50% of balance paid. The 50% retainer will not be refunded. Cakes cancelled after the 14 day lockout date will not be refunded. In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colors and design of actual cake may vary slightly from computer mock-up due to the nature of digital and edible components.
In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessaryto hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across. We are dedicated to satisfying our clients cake requirements. Please call or email if you have any questions. 503-930-6373 or 503-895-1449. Email at firstname.lastname@example.org By Signing this, You agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.